Self-Help Guide

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Self-Help Guide

Natalie Candela
Hi,

We have been setting up Self-Help Guides in MyGPS and noticed that there seems to be a change. Before, we always had to phrase the challenge questions to be answered in the negative in order to trigger referrals, but now it's just the opposite. Referrals are only triggered by a Yes response. Has that been changed? I didn't think we ran any updates, but I am at a loss about what is happening. Obviously, it's messing up all our guides.

Thanks.
Natalie

Dr. Natalie Candela

Director
Academic Success Center
 
Email: [hidden email]
Phone: (810) 762-9832
Fax: (810) 762-9505
1700 University Avenue ~ Flint, MI 48504

Kettering University


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Re: Self-Help Guide

Jason Elwood
Which version of SSP are you using?

Jason Elwood
President
Elwoodway Consulting, LLC
(513) 847-1313




On Mar 20, 2015, at 10:42 AM, Natalie Candela <[hidden email]> wrote:

Hi,

We have been setting up Self-Help Guides in MyGPS and noticed that there seems to be a change. Before, we always had to phrase the challenge questions to be answered in the negative in order to trigger referrals, but now it's just the opposite. Referrals are only triggered by a Yes response. Has that been changed? I didn't think we ran any updates, but I am at a loss about what is happening. Obviously, it's messing up all our guides.

Thanks.
Natalie

Dr. Natalie Candela

Director
Academic Success Center
 
Email: [hidden email]
Phone: (810) 762-9832
Fax: (810) 762-9505
1700 University Avenue ~ Flint, MI 48504

Kettering University


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Re: Self-Help Guide

Natalie Candela
Hi Jason,

We are on version 2.6.0.


Dr. Natalie Candela

Director
Academic Success Center
 
Email: [hidden email]
Phone: (810) 762-9832
Fax: (810) 762-9505
1700 University Avenue ~ Flint, MI 48504

Kettering University



On Sat, Mar 21, 2015 at 10:41 AM, Jason Elwood <[hidden email]> wrote:
Which version of SSP are you using?

Jason Elwood
President
Elwoodway Consulting, LLC
<a href="tel:%28513%29%20847-1313" value="+15138471313" target="_blank">(513) 847-1313




On Mar 20, 2015, at 10:42 AM, Natalie Candela <[hidden email]> wrote:

Hi,

We have been setting up Self-Help Guides in MyGPS and noticed that there seems to be a change. Before, we always had to phrase the challenge questions to be answered in the negative in order to trigger referrals, but now it's just the opposite. Referrals are only triggered by a Yes response. Has that been changed? I didn't think we ran any updates, but I am at a loss about what is happening. Obviously, it's messing up all our guides.

Thanks.
Natalie

Dr. Natalie Candela

Director
Academic Success Center
 
Email: [hidden email]
Phone: <a href="tel:%28810%29%20762-9832" value="+18107629832" target="_blank">(810) 762-9832
Fax: <a href="tel:%28810%29%20762-9505" value="+18107629505" target="_blank">(810) 762-9505
1700 University Avenue ~ Flint, MI 48504

Kettering University


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Re: Self-Help Guide

Jason Elwood
Natalie,

I checked the 2.6 and current code and can confirm that MyGPS requires a yes/positive answer to be added to the challenge/referral list.  This is the expected behavior.  Unfortunately, I can’t find cases where a no/negative answer triggered the challenge/referral list, nor do I recall any previous version where this occurred.  Phrasing the challenge questions for a yes/positive answer is the configuration that matches the designed and current functionality.


Jason Elwood
President
Elwoodway Consulting, LLC
(513) 847-1313




On Mar 21, 2015, at 7:21 PM, Natalie Candela <[hidden email]> wrote:

Hi Jason,

We are on version 2.6.0.


Dr. Natalie Candela

Director
Academic Success Center
 
Email: [hidden email]
Phone: (810) 762-9832
Fax: (810) 762-9505
1700 University Avenue ~ Flint, MI 48504

Kettering University



On Sat, Mar 21, 2015 at 10:41 AM, Jason Elwood <[hidden email]> wrote:
Which version of SSP are you using?

Jason Elwood
President
Elwoodway Consulting, LLC
<a href="tel:%28513%29%20847-1313" value="+15138471313" target="_blank" class="">(513) 847-1313




On Mar 20, 2015, at 10:42 AM, Natalie Candela <[hidden email]> wrote:

Hi,

We have been setting up Self-Help Guides in MyGPS and noticed that there seems to be a change. Before, we always had to phrase the challenge questions to be answered in the negative in order to trigger referrals, but now it's just the opposite. Referrals are only triggered by a Yes response. Has that been changed? I didn't think we ran any updates, but I am at a loss about what is happening. Obviously, it's messing up all our guides.

Thanks.
Natalie

Dr. Natalie Candela

Director
Academic Success Center
 
Email: [hidden email]
Phone: <a href="tel:%28810%29%20762-9832" value="+18107629832" target="_blank" class="">(810) 762-9832
Fax: <a href="tel:%28810%29%20762-9505" value="+18107629505" target="_blank" class="">(810) 762-9505
1700 University Avenue ~ Flint, MI 48504

Kettering University


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Re: Self-Help Guide

Natalie Candela
Jason, 

Thank you. We must have had an elf living in the system, because we were originally told to create only no-questions, and it did in fact only trigger responses with a no. For some of the questions, we spent hours thinking of a way to ask the question so that it would produce a no answer. We kept asking, why did they have to make it a no, isn't it more logical to ask a yes question? And then one day everything switched, and no stopped triggering. In any case, I'm glad the elf left and it's working properly now :)


Dr. Natalie Candela

Director
Academic Success Center
 
Email: [hidden email]
Phone: (810) 762-9832
Fax: (810) 762-9505
1700 University Avenue ~ Flint, MI 48504

Kettering University



On Wed, Mar 25, 2015 at 2:16 PM, Jason Elwood <[hidden email]> wrote:
Natalie,

I checked the 2.6 and current code and can confirm that MyGPS requires a yes/positive answer to be added to the challenge/referral list.  This is the expected behavior.  Unfortunately, I can’t find cases where a no/negative answer triggered the challenge/referral list, nor do I recall any previous version where this occurred.  Phrasing the challenge questions for a yes/positive answer is the configuration that matches the designed and current functionality.


Jason Elwood
President
Elwoodway Consulting, LLC
<a href="tel:%28513%29%20847-1313" value="+15138471313" target="_blank">(513) 847-1313




On Mar 21, 2015, at 7:21 PM, Natalie Candela <[hidden email]> wrote:

Hi Jason,

We are on version 2.6.0.


Dr. Natalie Candela

Director
Academic Success Center
 
Email: [hidden email]
Phone: <a href="tel:%28810%29%20762-9832" value="+18107629832" target="_blank">(810) 762-9832
Fax: <a href="tel:%28810%29%20762-9505" value="+18107629505" target="_blank">(810) 762-9505
1700 University Avenue ~ Flint, MI 48504

Kettering University



On Sat, Mar 21, 2015 at 10:41 AM, Jason Elwood <[hidden email]> wrote:
Which version of SSP are you using?

Jason Elwood
President
Elwoodway Consulting, LLC
<a href="tel:%28513%29%20847-1313" value="+15138471313" target="_blank">(513) 847-1313




On Mar 20, 2015, at 10:42 AM, Natalie Candela <[hidden email]> wrote:

Hi,

We have been setting up Self-Help Guides in MyGPS and noticed that there seems to be a change. Before, we always had to phrase the challenge questions to be answered in the negative in order to trigger referrals, but now it's just the opposite. Referrals are only triggered by a Yes response. Has that been changed? I didn't think we ran any updates, but I am at a loss about what is happening. Obviously, it's messing up all our guides.

Thanks.
Natalie

Dr. Natalie Candela

Director
Academic Success Center
 
Email: [hidden email]
Phone: <a href="tel:%28810%29%20762-9832" value="+18107629832" target="_blank">(810) 762-9832
Fax: <a href="tel:%28810%29%20762-9505" value="+18107629505" target="_blank">(810) 762-9505
1700 University Avenue ~ Flint, MI 48504

Kettering University


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Re: Self-Help Guide

Jason Elwood
Sorry if there is any confusion, but I can’t find an examples of the referral being trigger by a no answer.  Let me know if you have any problems setting up the questions in 2.6.

Jason Elwood
President
Elwoodway Consulting, LLC
(513) 847-1313




On Mar 25, 2015, at 2:24 PM, Natalie Candela <[hidden email]> wrote:

Jason, 

Thank you. We must have had an elf living in the system, because we were originally told to create only no-questions, and it did in fact only trigger responses with a no. For some of the questions, we spent hours thinking of a way to ask the question so that it would produce a no answer. We kept asking, why did they have to make it a no, isn't it more logical to ask a yes question? And then one day everything switched, and no stopped triggering. In any case, I'm glad the elf left and it's working properly now :)


Dr. Natalie Candela

Director
Academic Success Center
 
Email: [hidden email]
Phone: (810) 762-9832
Fax: (810) 762-9505
1700 University Avenue ~ Flint, MI 48504

Kettering University



On Wed, Mar 25, 2015 at 2:16 PM, Jason Elwood <[hidden email]> wrote:
Natalie,

I checked the 2.6 and current code and can confirm that MyGPS requires a yes/positive answer to be added to the challenge/referral list.  This is the expected behavior.  Unfortunately, I can’t find cases where a no/negative answer triggered the challenge/referral list, nor do I recall any previous version where this occurred.  Phrasing the challenge questions for a yes/positive answer is the configuration that matches the designed and current functionality.


Jason Elwood
President
Elwoodway Consulting, LLC
<a href="tel:%28513%29%20847-1313" value="+15138471313" target="_blank" class="">(513) 847-1313




On Mar 21, 2015, at 7:21 PM, Natalie Candela <[hidden email]> wrote:

Hi Jason,

We are on version 2.6.0.


Dr. Natalie Candela

Director
Academic Success Center
 
Email: [hidden email]
Phone: <a href="tel:%28810%29%20762-9832" value="+18107629832" target="_blank" class="">(810) 762-9832
Fax: <a href="tel:%28810%29%20762-9505" value="+18107629505" target="_blank" class="">(810) 762-9505
1700 University Avenue ~ Flint, MI 48504

Kettering University



On Sat, Mar 21, 2015 at 10:41 AM, Jason Elwood <[hidden email]> wrote:
Which version of SSP are you using?

Jason Elwood
President
Elwoodway Consulting, LLC
<a href="tel:%28513%29%20847-1313" value="+15138471313" target="_blank" class="">(513) 847-1313




On Mar 20, 2015, at 10:42 AM, Natalie Candela <[hidden email]> wrote:

Hi,

We have been setting up Self-Help Guides in MyGPS and noticed that there seems to be a change. Before, we always had to phrase the challenge questions to be answered in the negative in order to trigger referrals, but now it's just the opposite. Referrals are only triggered by a Yes response. Has that been changed? I didn't think we ran any updates, but I am at a loss about what is happening. Obviously, it's messing up all our guides.

Thanks.
Natalie

Dr. Natalie Candela

Director
Academic Success Center
 
Email: [hidden email]
Phone: <a href="tel:%28810%29%20762-9832" value="+18107629832" target="_blank" class="">(810) 762-9832
Fax: <a href="tel:%28810%29%20762-9505" value="+18107629505" target="_blank" class="">(810) 762-9505
1700 University Avenue ~ Flint, MI 48504

Kettering University


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